Refund policy

At DropDaily, we are committed to providing our customers with a smooth and reliable shopping experience. However, we understand that there may be situations where you are not completely satisfied with your purchase. This Refund & Returns Policy outlines the process for requesting a return, replacement, or refund.

Refund Eligibility

Refunds are available within 15 days of receiving your item(s).

To qualify for a refund or return:

  • The item must be unused and in the same condition as received.
  • The item must be returned in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Return Process

Contact Customer Support

To initiate a return, please contact our customer support team at:

Email: dailydrop228@gmail.com

Include your order details and the reason for the return in your email.

Shipping & Handling

Customers are responsible for the shipping costs associated with returning items unless the product received is damaged, defective, or incorrect.

Return Instructions

After contacting customer support, you will receive detailed return instructions along with the appropriate return address.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or defective item

Once verified, we will arrange either:

  • A replacement product, or
  • A full refund

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products
  • Gift cards or vouchers
  • Final sale or clearance items

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved Refunds

Approved refunds will be processed within 7–10 business days to the original payment method used during purchase.

Rejected Refunds

If the returned item does not meet our return eligibility requirements, we will notify you via email.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If the issue still persists, contact us at:

Email: dailydrop228@gmail.com